AVG Blocked My Website: How to Report a False Positive
To clear an AVG false positive on a website, use AVG's Report False Positive form at avg.com/en-ww/report-false-positive: choose Website, enter your email and the full blocked URL, add the detection name if you have it, describe the site, answer the math question and submit. AVG runs the same Gen Digital engine as Avast, so one accepted report clears both. AVG states no turnaround.
| Vendor | AVG |
|---|---|
| Channel | Web form (owner submits; we prepare the text) |
| Where | AVG — Report False Positive (type: Website) |
| Account needed | None |
| Vendor states | No stated turnaround. |
| What we have seen | Not measured per vendor yet. In our most recent measured dispatch, all 12 flagging vendors had cleared within 15 days. |
What a AVG flag looks like
An AVG Web Shield page or pop-up saying a threat was blocked on the site, with the URL and a threat name. The names are the ones Avast uses — URL:Mal, URL:Phishing, URL:Blacklist, HTML:Script-inf — because the engine is shared.
Why clean sites end up flagged here
- A cleaned compromise — injected script, redirect, phishing folder — that the shared Avast/AVG engine recorded before the cleanup.
- A reputation listing (URL:Blacklist) carried over from a shared IP, a previous domain owner or an external feed.
- A new domain with login, payment or download pages that an automated classifier reads as deceptive.
- A third-party script or embed the page loads that is flagged in its own right.
Where to submit: AVG — Report False Positive (type: Website)
https://www.avg.com/en-ww/report-false-positive
Account: None.
What it asks for:
- Your email address
- Detection name
- Alert ID
- File / Website (choose Website)
- Website URL
- Description
- Math question, plus reCAPTCHA
The form is the only public channel. A person has to complete it; the CAPTCHA rules out automated submission.
Step by step
- Get the exact URL and threat name. From a visitor's screenshot or your own test with AVG: the blocked URL (page, path or script) and the threat name shown.
- Fix or confirm the cause. Remove anything matching the threat name, or confirm from an outside network and a mobile user agent that the page is clean.
- Fill in the AVG form. At avg.com/en-ww/report-false-positive choose Website. Enter your email, the detection name and alert ID if shown, and the full URL including https://.
- Write a short description and submit. Two or three sentences: what the site is, what was removed and when, or that nothing changed. Answer the math question, pass the reCAPTCHA and submit once.
- Re-test in AVG or Avast. AVG sends no fixed-time answer. Re-test after a few days; a cleared verdict shows in both AVG and Avast products.
What to write
Short, specific, impersonal. What was found, what was removed, when, and how it was verified. No marketing language, no attachments, no threats.
{URL} is blocked by AVG as {threat name, e.g. URL:Mal}. The site is {one-line description of the site}. {Either: 'The content that triggered the detection ({what}) was removed on {date}; the URL now returns {404 / the clean page}.' Or: 'The page has not changed and hosts no malware, phishing or redirects.'} Please re-scan the URL and remove the detection.Why requests get rejected, and the fix
- The report named the homepage while the detection was on a script, a sub-path or a subdomain. Report the exact URL from the block message, and remove any flagged third-party script rather than asking AVG to clear it.
- The flagged content was still served on re-scan, for example only to certain user agents. Test from outside your network and as a mobile client, clean every variant, and submit again with the removal date.
Who copies this verdict
- Avast — same Gen Digital engine, so the AVG and Avast verdicts move together.
Sources
Longer read: why AVG flags clean sites and how unflagdomain handles it.
On AVG's Report False Positive page at avg.com/en-ww/report-false-positive. Choose Website, enter your email and the full blocked URL, add the detection name and alert ID if the block message showed them, write a short description, answer the math question and pass the reCAPTCHA. No account is needed.
Yes. Both are Gen Digital products and run one shared detection engine, so a website blocked in AVG is blocked in Avast under the same threat name, and a URL cleared in one clears in the other. One report is enough; filing with both does not start two reviews.
An exception only unblocks the site on that one device. Every other AVG and Avast user still sees the warning, and so do your visitors who never contact you. Use an exception to test whether the block is really AVG's, then file the false-positive report so the verdict itself changes for all users.
AVG does not publish a turnaround and does not promise a reply. Re-test the URL in AVG or Avast after a few days. We have not measured AVG on its own yet; in our most recent measured dispatch, all 12 flagging vendors had cleared within 15 days.
No. AVG accepts reports only through a web form with a CAPTCHA, so our dashboard gives you a prepared card with the URL and description ready to paste. For vendors that accept email, including Avast, which shares AVG's engine, a plain-text request is sent with your address as Reply-To. We guarantee dispatch, never delisting.