Refund Policy

The basic principle

The scan is free. The €49 charge pays for sending removal requests to the vendors flagging your domain. If it turns out there is nothing we can send, we refund automatically.

When your requests go out

We send your requests within 48 hours of payment. In practice they go out within the first hour, spread over about an hour so vendors don't treat them as bulk mail. Vendors that only take their own web form or a manual review get a ready-to-paste request on your dashboard instead, which you submit yourself; the checkout shows how many of your flags that applies to before you pay.

Automatic refunds (we issue these without you asking)

• No flags found. If the scan we run right after payment finds no vendor flagging your domain, we refund the full €49.
• Flagged but uncontactable. If the scan still finds flags but none of those vendors can be contacted at all (each one is inactive in our catalogue), we refund the full €49. Vendors that only take a web form are contactable: we prepare their request for you to submit.
• Duplicate payment for the same domain. If two payment sessions complete for the same domain (for example, you had two browser tabs open and paid in both), only the first claims the dispatch; the second is refunded automatically with the reason "duplicate".

Refunds land on the original payment method, usually within 5–10 business days depending on your bank.

If something fails on our side

If a technical problem on our side delays your requests, we fix it and send them at no extra cost. If we ever can't send your requests within 48 hours, you can ask for a full refund until they go out, and no later than 14 days after payment.

If a vendor's address bounces

If a vendor's address bounces, we look for another working contact and, if one exists, send the request again within 48 hours. If there isn't one, your dashboard shows that request as bounced.

Business customers

The service is sold mainly to businesses. If you buy as a business, your payment is final once made, except in the cases set out above.

Consumers in the EU

If you buy as a consumer, you have a 14-day right of withdrawal from a distance contract. Because you ask us at checkout to start right away, that right ends once your requests have been sent, since sent emails can't be recalled. To withdraw before then, email support@unflagdomain.com.

When refunds don't apply

We can't refund based on:

• a vendor's decision not to delist your domain;
• how long a vendor takes to review, or a vendor not replying (this is outside our control);
• your site being re-flagged later for a new or recurring issue;
• a change of mind once your requests have been sent.

Failed and cancelled payments

A failed or cancelled payment is not a refund — no charge was made in the first place. If your card was declined, your bank reversed the authorisation, or you closed the Stripe checkout page, you won't see anything on your statement. If you do, please email support@unflagdomain.com with the date and amount and we'll look into it.

How to ask

Email support@unflagdomain.com with your order ID (in your receipt and dashboard) and a short description. We aim to respond within 2 business days.