Refund Policy

The basic principle

You only pay if there is something for us to dispatch. The scan itself is free; the €39 charge only buys the dispatch of removal emails to vendors flagging your domain. If we cannot deliver that service, we refund automatically.

EU 14-day withdrawal right and your express consent

Under EU consumer law, you usually have 14 days to withdraw from a distance contract for digital services. Because we begin performance immediately (we start dispatching within minutes of payment), you give express consent at checkout to start performance immediately and acknowledge that you will lose the right of withdrawal once the dispatch has begun.

Before dispatch begins, you may still withdraw and receive a full refund — email [email protected]. In practice this window is short (often a few minutes for card payments; longer for delayed methods such as SEPA Direct Debit where settlement can take days). Once even one removal email has been sent, the service is treated as delivered. The cases below set out where we refund anyway.

Automatic refunds (we issue these without you asking)

• Flagged but undispatchable. If the post-payment scan finds flags but every detected vendor is currently unreachable through our automated removal process (e.g. all inactive or pending in our catalogue), we refund the full €39 because we couldn't dispatch anything on your behalf.
• Duplicate payment for the same domain. If two payment sessions complete for the same domain (for example, you had two browser tabs open and paid in both), only the first claims the dispatch; the second is refunded automatically with the reason "duplicate".

Refunds land on the original payment method, usually within 5–10 business days depending on your bank.

Refunds on request

• Dispatch failure on our side. If a technical problem on our side prevented every removal email from being dispatched, contact [email protected] within 30 days and we will refund in full.
• Statutory consumer rights. If you are entitled to a refund under mandatory EU/Slovak consumer law that is not already covered above, we will honour it. Email [email protected] and tell us briefly what happened.

When refunds don't apply

Once we have dispatched even one removal email on your behalf, the service has been delivered. We can't refund based on:

• a vendor's decision not to delist your domain;
• how long a vendor takes to review (this is outside our control);
• your site being re-flagged later for a new or recurring issue;
• changes of mind after dispatch has begun (see the withdrawal-right section).

Failed and cancelled payments

A failed or cancelled payment is not a refund — no charge was made in the first place. If your card was declined, your bank reversed the authorisation, or you closed the Stripe checkout page, you won't see anything on your statement. If you do, please email [email protected] with the date and amount and we'll look into it.

How to ask

Email [email protected] with your order ID (in your receipt and dashboard) and a short description. We aim to respond within 2 business days.