Terms of Service

1. Who we are

The service is operated by HUBtech s. r. o., a company registered in Slovakia at Werferova 3782/6, 040 11 Košice - mestská časť Juh, Slovakia, registered with the Okresný súd Košice I. Company ID (IČO): 56 882 815. Tax ID (DIČ): 2122486586. VAT ID (IČ DPH): SK2122486586. You can reach us at [email protected].

2. What the service does, and what it doesn't

When you submit a domain you control, we query third-party security vendors to see which ones have blocklisted it. If any have, we generate a personalized removal-request email per vendor from the cleanup description you provide and send those emails on your behalf, with your email address as the reply-to so vendor responses reach you directly.

We guarantee dispatch of a properly-formatted removal request to every detected vendor that we can reach, and we re-dispatch on a bounce. We do not guarantee delisting — that decision belongs to each vendor and depends on their own review. We do not scan your website for malware; you confirm in the cleanup description that the underlying issue has been fixed.

3. Price, VAT, and one-time charges

The price is €39 per domain, charged once, in EUR. VAT is added at the rate applicable to your location and shown on the Stripe checkout page before you pay; the receipt we issue is a tax-compliant invoice. There is no subscription and no recurring charge. Each scan that proceeds to dispatch is a separate one-off purchase.

Payment is taken at checkout by Stripe Payments Europe, Ltd. We never see or store full card numbers.

4. Your right of withdrawal (EU consumers)

Under EU consumer law (Directive 2011/83/EU; Slovak Act 102/2014 Z. z.) you normally have 14 days to withdraw from a distance contract for digital services. Because the service is delivered immediately (we begin dispatching to vendors right after payment), you must give express consent to start performance immediately and acknowledge that you will lose the right of withdrawal once we have begun the dispatch. You give that consent by ticking the terms checkbox on the checkout page.

If we have not yet begun dispatch when you ask to cancel (e.g. the payment is still settling for delayed methods like SEPA Direct Debit), you may withdraw and we will refund you in full. Once even one removal email has been dispatched on your behalf, the service has been delivered. Our Refund Policy sets out the further refund situations we honour anyway (no flags found, all flags undispatchable, dispatch failure on our side, duplicate payment).

5. Your responsibilities

• You own or control the domain you submit.
• The underlying issue that caused the flag has actually been remediated.
• Your cleanup description is accurate, in good faith, and not misleading.
• You will not use the service to dispute legitimate flags or to harass vendors.

6. Prohibited uses

• Domains you do not own or are not authorised to act for.
• Fraudulent, deceptive, or unlawful purposes (including obscuring sites that still host malware, phishing, or other harmful content).
• Automated, bulk, or otherwise abusive use of the service.
• Including content in the cleanup description that is malicious, defamatory, harassing, or unrelated to the removal request.

We may refuse service or cancel a scan if we have reasonable grounds to believe it would violate these rules. If we cancel before dispatch, we refund in full.

7. Account, sign-in, and your data

You don't sign up before paying. When your payment is received we create an account for the email you provided and send you a magic link to a dashboard where you can follow dispatch status and read vendor replies in your own inbox. How we handle your data is described in our Privacy Policy.

8. Limitation of liability

The service is provided on an "as-is" basis. We are not liable for vendor decisions, delays in vendor responses, or any downstream losses (lost revenue, lost rankings, reputational harm) arising from blocklisting or from a vendor's decision not to delist. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the service is capped at the amount you paid for the affected domain (€39).

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under mandatory law (including consumer-protection rights of EU consumers).

9. Service availability and changes

We do not guarantee any specific uptime. We may add, change, or discontinue features with reasonable notice. If a change materially and adversely affects you and we are about to charge you for a dispatch, we'll tell you before payment.

10. Termination

You may stop using the service at any time and request account deletion by emailing [email protected]. We may suspend or close accounts that breach these terms or applicable law; we will, where possible, give you notice and a chance to remedy.

11. Governing law and disputes

These terms are governed by the laws of the Slovak Republic. Disputes will be handled by the competent courts of the Slovak Republic. If you are a consumer resident in another EU/EEA Member State, this does not deprive you of the protection of the mandatory consumer provisions of your country of residence, and you may also bring proceedings in the courts of that country.

Out-of-court resolution (consumers). If you are a consumer and we cannot resolve a dispute directly, you may turn to the Slovak Slovenská obchodná inšpekcia (SOI) — see https://www.soi.sk/ — or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/. Using these forums is voluntary and does not affect your right to go to court.

12. Changes to these terms

We may update these terms. The "last updated" date at the top reflects the current version. Material changes will not apply retroactively to a dispatch you have already paid for; that dispatch is governed by the terms in force when you paid.