Bitdefender Blocked My Website: How to Report a False Positive
To clear a Bitdefender false positive on a website, report the URL to Bitdefender Labs through the 'Incorrect Detection: Report a False Positive or False Negative' form in Bitdefender's consumer support centre: choose False Positive, sample type URL, give the exact blocked URL, a description and a screenshot. Bitdefender states that once confirmed, false alarms are corrected within hours. Several other antivirus products license Bitdefender's engine.
| Vendor | Bitdefender |
|---|---|
| Channel | Email (we send it for you; the vendor's own portal is below) |
| Where | Bitdefender — Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs |
| Account needed | None |
| Vendor states | Bitdefender's consumer support article says that once confirmed, false alarms are corrected within hours. |
| What we have seen | Not measured per vendor yet. In our most recent measured dispatch, all 12 flagging vendors had cleared within 15 days. |
What a Bitdefender flag looks like
A full-page Bitdefender warning in the browser — 'Dangerous page blocked for your protection' — from Online Threat Prevention or the TrafficLight extension, naming the URL and a category such as Malware, Phishing, Fraud or Untrusted, with a 'Threat detected' notification on the device.
Why clean sites end up flagged here
- A compromise that has since been cleaned — injected script, redirect, phishing kit — seen before the cleanup.
- A Fraud or Untrusted rating on a new domain with checkout, crypto or login pages, based on reputation rather than malware.
- Shared hosting or a previous owner of the domain with a bad history.
- A third-party script or embed on the page that Bitdefender flags on its own.
Where to submit: Bitdefender — Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs
https://www.bitdefender.com/consumer/support/answer/29358/
Account: None.
What it asks for:
- Category (False Positive)
- Full name
- Sample type (URL)
- URL
- Description (optional)
- Screenshot of the Bitdefender event (optional)
- CAPTCHA
Business (GravityZone) users are sent to the 'Sample or URL Submit' form, which also offers a 'Misclassified URL' type. We send Bitdefender reports by email to an address held in our catalog; it is not printed here.
Step by step
- Capture the block. Get a screenshot of the Bitdefender warning showing the URL and category. Consumer users can also find the blocked URL in Bitdefender Central notifications.
- Fix or confirm the cause. Remove anything that matches the category, or confirm from an external network and a mobile user agent that the page is clean.
- Open the Bitdefender Labs form. Use the consumer 'Incorrect Detection' article (or the GravityZone 'Sample or URL Submit' form for business). Choose False Positive, sample type URL, and enter the exact blocked URL.
- Add the description and screenshot. Say what the site is and what was removed and when, or that nothing changed. Attach the screenshot of the Bitdefender event, complete the CAPTCHA and submit once.
- Re-test after the update. Bitdefender says confirmed false alarms are corrected within hours through an automatic update. Re-test in a Bitdefender product, then check the products that license its engine.
What to write
Short, specific, impersonal. What was found, what was removed, when, and how it was verified. No marketing language, no attachments, no threats.
False positive — {URL}
{URL} is blocked by Bitdefender as {category shown, e.g. Phishing}. The site is {one-line description of the site}. {Either: 'The content that triggered the detection ({what}) was removed on {date}; the URL now returns {404 / the clean page}.' Or: 'The page has not changed and hosts no malware, phishing or fraud; it can be checked at {URL} from any network.'}
Please re-analyse the URL and correct the classification.Why requests get rejected, and the fix
- Bitdefender Labs re-checked and the flagged content was still reachable — on another path, a subdomain or only for some visitors. Clean every variant, test from outside your network and as a mobile client, and report again with the removal date.
- A Fraud or Untrusted rating rests on what the site does (e.g. unverifiable offers), not on malware, and the report only said 'the site is clean'. Explain who runs the site and what it sells or offers, with verifiable business details on the page itself.
Who copies this verdict
- Several other antivirus products license Bitdefender's engine, so its verdict can appear under another name.
Sources
- Bitdefender — Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs
- Bitdefender — How to stop Bitdefender from blocking a safe website or an online app
- Bitdefender GravityZone — Submitting sample files and websites for analysis
- Bitdefender — Sample or URL Submit (business)
Longer read: why Bitdefender flags clean sites and how unflagdomain handles it.
Fix or confirm the flagged URL, then report it to Bitdefender Labs using the 'Incorrect Detection' form in Bitdefender's consumer support centre. Choose False Positive, set the sample type to URL, enter the exact blocked URL, describe the site and attach a screenshot of the warning. Business customers use the GravityZone 'Sample or URL Submit' form.
Bitdefender's support article says that once a false alarm is confirmed, it is corrected within hours through an automatic update. It does not say how long confirmation takes. We have not yet measured Bitdefender on its own; in our most recent measured dispatch, all 12 flagging vendors had cleared within 15 days.
Several other antivirus products license Bitdefender's engine, so a Bitdefender verdict can appear under another product's name. Clearing the Bitdefender classification is usually what clears those products too, after their next update. If one still blocks, report to that vendor as well.
They are reputation categories rather than malware findings. Fraud points at scam-like offers or content; Untrusted usually reflects a young domain or a thin track record. A report for these works best when it explains what the site does and who runs it, not only that it hosts no malware.
Yes, when a scan shows Bitdefender flagging the domain: a separate plain-text request goes to Bitdefender by email with your address as Reply-To, so any reply reaches you directly. We guarantee the request is sent; Bitdefender alone decides whether to reclassify. We do not clean malware for you.