Trend Micro flagged my website — how removal works

CATALOG ENTRY VERIFIED 2026-09-21

// ANSWER

To clear a Trend Micro false positive on a website, check the URL in the Trend Micro Site Safety Center, click Reclassify Request, and choose Proceed to URL Reclassification Request as a site owner. Choose the Safe rating, optionally suggest a category, add a comment and your email, then click the validation link Trend Micro emails you. Business customers file through the Business Support Portal instead.

Trend Micro at a glance
List typeantivirus engine
ChannelWeb form
What unflagdomain doesPrepares the text and the exact place to submit it
Step-by-step guideTrend Micro False Positive: How to Get a Website Reclassified
Longer read

What Trend Micro is

Trend Micro's Site Safety Center rates URLs Safe, Dangerous, Suspicious or Untested for its consumer and business products. Re-classification is requested through the same portal.

What a Trend Micro flag looks like

A Trend Micro 'Website blocked' page or a red rating in the Trend Micro Toolbar.

Why clean sites end up flagged here

  • A past compromise — an injected redirect, spam pages, a phishing directory — that the engine recorded and has not re-scanned since the cleanup.
  • A file hosted on the site (an installer, an archive) that matched a signature, which flags the URL that served it.
  • A verdict copied from another engine's feed, so the flag appears here days after the original source.
  • A genuinely clean page that the engine's heuristics read as suspicious: obfuscated JavaScript, a login form, a redirect chain.

How a removal request reaches Trend Micro

This vendor takes website reports only through its own web form, usually with a CAPTCHA and sometimes an account, so a person has to submit it. The form is the only path into its review queue.

The exact portal, the fields it asks for, a template and the reasons requests get rejected are in the Trend Micro false-positive guide.

What unflagdomain does for this vendor

When a scan shows this vendor flagging your domain, your dashboard gets a prepared card for it: the vendor's form, the exact URL, and the text to paste. You submit it; the vendor replies to you.

This is one of 133 vendors in the catalog. A scan shows which of them flag a domain right now; the €39 dispatch covers every one that does.

// TREND MICRO FAQ
  • Trend Micro is an antivirus URL-reputation system: its verdict on a domain reaches everyone who runs that product, and it surfaces through multi-engine scanners such as VirusTotal, where other products and firewalls read it. A past compromise — an injected redirect, spam pages, a phishing directory — that the engine recorded and has not re-scanned since the cleanup. A file hosted on the site (an installer, an archive) that matched a signature, which flags the URL that served it.

  • Clean the site first and verify it from outside. Then this vendor takes website reports only through its own web form, usually with a CAPTCHA and sometimes an account, so a person has to submit it. The form is the only path into its review queue. The Trend Micro guide on this site has the portal, the fields and a template.

  • No stated turnaround. Trend Micro's knowledge base says to wait for a response from its Web Reputation Services team after validating the request. Not measured per vendor yet. In our most recent measured dispatch, all 12 flagging vendors had cleared within 15 days.

  • When a scan shows this vendor flagging your domain, your dashboard gets a prepared card for it: the vendor's form, the exact URL, and the text to paste. You submit it; the vendor replies to you. We guarantee the request is sent or prepared; Trend Micro decides the outcome.

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