Webroot flagged my website — how removal works
CATALOG ENTRY VERIFIED 2026-09-21
Webroot's website verdicts come from OpenText BrightCloud. To clear a Webroot false positive, look up the domain in the BrightCloud URL or IP Lookup tool, then submit the 'Request a Change' form below the result with the URL, a contact email and a comment of up to 150 characters. Webroot's knowledge base states the BrightCloud team responds within 24–48 hours.
| List type | antivirus engine |
|---|---|
| Channel | Web form |
| What unflagdomain does | Prepares the text and the exact place to submit it |
| Step-by-step guide | Webroot Blocking My Website: How to Clear a BrightCloud False Positive |
| Longer read | — |
What Webroot is
Webroot's website verdicts come from OpenText BrightCloud, a reputation service also licensed to firewalls, routers and web filters. Change requests go through the BrightCloud lookup tool.
What a Webroot flag looks like
A Webroot Web Threat Shield block page, or a block from a network appliance that licenses BrightCloud.
Why clean sites end up flagged here
- A past compromise — an injected redirect, spam pages, a phishing directory — that the engine recorded and has not re-scanned since the cleanup.
- A file hosted on the site (an installer, an archive) that matched a signature, which flags the URL that served it.
- A verdict copied from another engine's feed, so the flag appears here days after the original source.
- A genuinely clean page that the engine's heuristics read as suspicious: obfuscated JavaScript, a login form, a redirect chain.
How a removal request reaches Webroot
This vendor takes website reports only through its own web form, usually with a CAPTCHA and sometimes an account, so a person has to submit it. The form is the only path into its review queue.
The exact portal, the fields it asks for, a template and the reasons requests get rejected are in the Webroot false-positive guide.
What unflagdomain does for this vendor
When a scan shows this vendor flagging your domain, your dashboard gets a prepared card for it: the vendor's form, the exact URL, and the text to paste. You submit it; the vendor replies to you.
This is one of 133 vendors in the catalog. A scan shows which of them flag a domain right now; the €39 dispatch covers every one that does.
Webroot is an antivirus URL-reputation system: its verdict on a domain reaches everyone who runs that product, and it surfaces through multi-engine scanners such as VirusTotal, where other products and firewalls read it. A past compromise — an injected redirect, spam pages, a phishing directory — that the engine recorded and has not re-scanned since the cleanup. A file hosted on the site (an installer, an archive) that matched a signature, which flags the URL that served it.
Clean the site first and verify it from outside. Then this vendor takes website reports only through its own web form, usually with a CAPTCHA and sometimes an account, so a person has to submit it. The form is the only path into its review queue. The Webroot guide on this site has the portal, the fields and a template.
Webroot's knowledge base states the BrightCloud team responds within 24–48 hours after the change request is submitted. Not measured per vendor yet. In our most recent measured dispatch, all 12 flagging vendors had cleared within 15 days.
When a scan shows this vendor flagging your domain, your dashboard gets a prepared card for it: the vendor's form, the exact URL, and the text to paste. You submit it; the vendor replies to you. We guarantee the request is sent or prepared; Webroot decides the outcome.